Publish date: 5 September 2024 9:45 a.m. HKT
Tropical cyclone Yagi in Hong Kong – Advisory and Travel Insurance Customer Care
As tropiccal cyclone Yagi is approaching Hong Kong, typhoon warning signal was issued by Hong Kong Observatory. This severe weather event may result in flight delays or cancellations.
If you have been impacted by this event, and require emergency assistance when you are abroad, call us on our 24 Hour Emergency Hotline at +852 21935875.
We recommend all impacted customers to continuously monitor the Local news or Hong Kong government outbound travel alert for any updates, and to contact your airline or travel provider directly for any impact the event may have to your travel plans.
As a general guide, we suggest that impacted travellers review their relevant travel insurance policy confirmation and policy wording regarding cancellation, travel delay, and additional travel expenses, as these will provide information around the cover under the policy.
If you entered into a policy or became eligible for cover before 5 September 2024 12:00 a.m.
If you are currently travelling:
• As a provider of assistance services, it is always our priority to assist our customers where possible and within our ability to do so. If you require emergency assistance when you are abroad, call us on our 24 Hour Emergency Hotline at +852 21935875.
• Please consider your safety first and follow advice from local authorities.
• If your travel arrangements have been affected by this event, we firstly recommend contacting your airline or travel provider regarding the best option in altering your trip. Some travel providers may provide service charge free options to amend travel arrangements.
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a result of this event and you have a travel insurance policy that provides coverage for delays or cancellation of travel arrangements, you may be able to claim for additional travel and accommodation expenses. Please ensure you keep all receipts and proof of purchases to submit with your claim.
• Please refer to the Policy Wording Section 10, 13, 14 and your Policy Confirmation for the terms, conditions, exclusions, limits and applicable Sum of insured.
• If you have any queries about your policy benefits, please contact our Allianz Customer Service Hotline at +852 2193 5875 (Mon – Fri, 09.00 – 17.30, excluding Public Holidays) or email to [email protected]
• Keep up to date on advice from travel providers by visiting their websites directly.
• Please keep yourself up to date with the advice issued by Hong Kong Government Security Bureau via its website
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a result of this event and you have a travel insurance policy that provides coverage for delays or cancellation of travel arrangements you may be able to make a claim for cancellation or rearrangement of your journey.
• Please refer to the Policy Wording Section 10, 12 and your Policy Confirmation for the terms, conditions, exclusions, limits and applicable sub-limits that apply.
• We recommend you contact your airline or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.
• If you have any queries about your policy benefits, please contact Allianz Customer Service Hotline at +852 2193 5875 (Mon – Fri, 09.00 – 17.30, excluding Public Holidays) or email to [email protected]
If you entered into a policy or became eligible for cover on or after 5 September 2024 12:00 a.m.
We would expect that this was done with an awareness of this event. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy. Please refer to the Policy Wording Section 19 General Conditions.
Making a Claim
Keep all receipts for any additional Common Carrier or accommodation expenses you incur. Check the submission process and required documents for your claim here.
Make your claim online at Allianz Travel Insurance eClaim website
How to contact us
If you have any general queries, please contact Allianz Customer Service Hotline at +852 2193 5875 (Mon – Fri, 09.00 – 17.30, excluding Public Holidays) or email to [email protected]