Publish Date: 12 March 2026 12:00am HKT
Iran and Surrounding Regions – Advisory and Travel Insurance Customer Care
On February 28th 2026, the USA and Israel launched strategic missile attacks on political and military sites in Iran. This was met with retaliatory strikes by Iran at Israel and USA bases across the region, including Israel, Kuwait, Qatar, Bahrain, and UAE.
As the situation in Iran and the surrounding region continues to escalate, we sincerely hope that you and your traveling companions are safe and unaffected by the ongoing unrest.
The majority of our policies contain a specific general exclusion relating to acts of war, therefore cover on our policies will be limited as this exclusion will apply in most circumstances.
We understand that you may have questions about how these events will affect the assistance and insurance coverage we provide.
Please find below some details:
If you are due to travel :
Several countries in the region have partially or fully closed their airspace, leading to significant disruption to international flights. Travelers may experience cancellations, diversions, or extended delays.
We strongly advise checking your flight status regularly and contacting the airline or travel supplier with whom you’ve booked your trip, for updates and available options.
If you are not able to travel due to the conflict, for example if the travel operator or carrier has cancelled the flight), you should contact your travel supplier for available options (such as a refund, rebooking or change of destination). If your travel supplier does not offer options for rescheduling, changing or refund, check the terms and conditions of your travel insurance policy and contact our team who will be able to help you: Allianz Customer Service Hotline at +852 2193 5875 (Mon – Fri, 09.00 – 17.30, excluding Public Holidays) or email to [email protected]
If you decide not to travel or to cancel your trip, your travel insurance policy will not cover costs incurred. If you have any questions, please refer to the details of your policy to check the cover provided or liaise with our customer team at +852 2193 5875 (Mon – Fri, 09.00 – 17.30, excluding Public Holidays) or email to [email protected]
If you are already travelling in affected countries:
If you are already traveling in affected areas, medical assistance remains available for unforeseen medical issues or accidents. Please refer to the contact details on your travel insurance policy for any medical assistance needs during this time.
We also recommend that you follow the advice issued by your local government or foreign office and follow local media reports for updates.
In case you shorten your trip due to the conflict, contact your airline or travel operator as they may provide accommodation until you are able to travel.
If your travel plans are disrupted, travel insurance coverage as indicated in the policy will be extended at no extra cost until you are able to return home. We advise you to carefully review the wording of your policy for details on the applicable coverage (such as medical assistance, lost luggage etc).
Our teams are committed to providing the highest level of support during these challenging times. As the situation is evolving quickly, we are monitoring it closely and working with experts in the affected countries to ensure that we can respond effectively to any changes and keep you informed.
If you need assistance or have questions about your coverage, you can contact Allianz Customer Service Hotline at +852 2193 5875 (Mon – Fri, 09.00 – 17.30, excluding Public Holidays) or email to [email protected]
About Medical Assistance:
Allianz Partners will continue to reimburse medical expenses for travelers in the region.
If you are already traveling in the affected areas, medical assistance and reimbursement remain available for unforeseen illness or accidents.
Allianz Partners will reimburse medical expenses and provide medical assistance for customers who were already in the region at the time of the event, provided no other insurer or authority covers these costs.
If required and medically appropriate, evacuation may be arranged to the nearest suitable medical facility, subject to safety conditions and availability of transport.
If you have further questions, contact Allianz Customer Service Hotline at +852 2193 5875 (Mon – Fri, 09.00 – 17.30, excluding Public Holidays) or email to [email protected]
Typhoon Ragasa in Hong Kong – Advisory and Travel Insurance Customer Care
Publish date: 22 September 2025 12:00 p.m. HKT
In light of Typhoon Ragasa's anticipated approach in Hong Kong on Tuesday, September 23, 2025, we wish to inform our valued customers of potential disruptions. We urge everyone to follow local authority instructions and stay informed through media and government alerts. Additionally, please contact your airline or travel provider to assess any impacts on your travel plans.
For customers that have purchased their travel insurance prior to knowledge of Typhoon Ragasa’s expected disruption to travel from/to Hong Kong and are currently abroad:
• Should your travel plans be affected, reach out to your airline or travel provider for options, as some may offer penalty-free changes.
• If your pre-booked travel arrangements are impacted and your insurance covers travel delay, trip re-route, or trip cancellations, you may be eligible to claim. Ensure you retain all receipts and proof of purchases for your claim submission. Refer to Policy Wording Sections 10, 12 14, and your Certificate of Insurance for applicable terms, conditions, exclusions, limits, and sub-limits.
• If your journey delayed for reasons beyond your control, Your policy is automatically extended for 10 days from the original expiry date. Coverage beyond this new expiry date is not valid.
For customers that have purchased their travel insurance prior to knowledge of Typhoon Ragasa’s expected disruption to travel from/to Hong Kong and have yet to depart from Hong Kong:
• If your pre-booked travel plans are disrupted and your insurance covers delays or cancellations, you may be eligible to claim for travel delay or trip cancellation. Refer to Policy Wording Sections 10, 12, and your Certificate of Insurance for applicable terms, conditions, exclusions, limits, and sub-limits.
• Contact your airline or travel provider for options, as some may offer penalty-free amendments.
• If your journey delayed for reasons beyond your control, Your policy is automatically extended for 10 days from the original expiry date. Coverage beyond this new expiry date is not valid.
For customers that have purchased their travel insurance after public announcements related to Typhoon Ragasa’s expected disruption to travel from/to Hong Kong:
• Claims related to this event may not be covered if the policy was purchased after this announcement or if you were aware of the event at the time of purchase. Refer to Policy Wording Section 19 General Conditions.
Making a Claim
Keep all receipts for any additional common carrier or accommodation expenses you incur. Check the submission process and required documents for your claim here.
Make your claim online at Allianz Travel Insurance eClaim website.
How to contact us
If you have any general queries, please visit our Frequent Asked Question page, or email to [email protected].
Please expect a delay in response as we receive a large number of inquiries. We are actively working on various solutions to resume our normal service as soon as possible. We appreciate your understanding and apologize for any inconvenience this may cause.
Tropical cyclone Yagi in Hong Kong – Advisory and Travel Insurance Customer Care
Publish date: 5 September 2024 9:45 a.m. HKT
As tropiccal cyclone Yagi is approaching Hong Kong, typhoon warning signal was issued by Hong Kong Observatory. This severe weather event may result in flight delays or cancellations.
If you have been impacted by this event, and require emergency assistance when you are abroad, call us on our 24 Hour Emergency Hotline at +852 21935875.
We recommend all impacted customers to continuously monitor the Local news or Hong Kong government outbound travel alert for any updates, and to contact your airline or travel provider directly for any impact the event may have to your travel plans.
As a general guide, we suggest that impacted travellers review their relevant travel insurance policy confirmation and policy wording regarding cancellation, travel delay, and additional travel expenses, as these will provide information around the cover under the policy.
If you entered into a policy or became eligible for cover before 5 September 2024 12:00 a.m.
If you are currently travelling:
• As a provider of assistance services, it is always our priority to assist our customers where possible and within our ability to do so. If you require emergency assistance when you are abroad, call us on our 24 Hour Emergency Hotline at +852 21935875.
• Please consider your safety first and follow advice from local authorities.
• If your travel arrangements have been affected by this event, we firstly recommend contacting your airline or travel provider regarding the best option in altering your trip. Some travel providers may provide service charge free options to amend travel arrangements.
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a result of this event and you have a travel insurance policy that provides coverage for delays or cancellation of travel arrangements, you may be able to claim for additional travel and accommodation expenses. Please ensure you keep all receipts and proof of purchases to submit with your claim.
• Please refer to the Policy Wording Section 10, 13, 14 and your Policy Confirmation for the terms, conditions, exclusions, limits and applicable Sum of insured.
• If you have any queries about your policy benefits, please contact our Allianz Customer Service Hotline at +852 2193 5875 (Mon – Fri, 09.00 – 17.30, excluding Public Holidays) or email to [email protected]
• Keep up to date on advice from travel providers by visiting their websites directly.
• Please keep yourself up to date with the advice issued by Hong Kong Government Security Bureau via its website
If you have not yet departed:
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a result of this event and you have a travel insurance policy that provides coverage for delays or cancellation of travel arrangements you may be able to make a claim for cancellation or rearrangement of your journey.
• Please refer to the Policy Wording Section 10, 12 and your Policy Confirmation for the terms, conditions, exclusions, limits and applicable sub-limits that apply.
• We recommend you contact your airline or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.
• If you have any queries about your policy benefits, please contact Allianz Customer Service Hotline at +852 2193 5875 (Mon – Fri, 09.00 – 17.30, excluding Public Holidays) or email to [email protected]
If you entered into a policy or became eligible for cover on or after 5 September 2024 12:00 a.m.
We would expect that this was done with an awareness of this event. For these policies, we will not pay any claim caused by or in any way connected with this event. Our policies do not cover claims for losses caused by something that you or a reasonable person in your circumstances would have been aware of at the time of purchasing your policy. Please refer to the Policy Wording Section 19 General Conditions.
Making a Claim
Keep all receipts for any additional Common Carrier or accommodation expenses you incur. Check the submission process and required documents for your claim here.
Make your claim online at Allianz Travel Insurance eClaim website
How to contact us
If you have any general queries, please contact Allianz Customer Service Hotline at +852 2193 5875 (Mon – Fri, 09.00 – 17.30, excluding Public Holidays) or email to [email protected]